You may cancel your order at any time.
Once the order has shipped, beginning of the day the Item was received you have 30 days to return the unused/ unopened item.
If the Item has been used, we will not accept any returns unless prior written authorization from us.
You will have to pay the return shipping in full and also agree to a 25% restocking fee of you total amount.
We reserve the right to change this policy without any notice.
We will try to solve any issue with you by email or phone, please contact us for all questions you may have about your device, even if it is a year ago! Customer satisfaction is very important to us.
However, if there is a mechanical defect with one of the devices, you will need to ship it back to us AFTER getting in contact with us. Do not just ship anything back.
For warranty issues we will not refund you any shipping costs, this will be your charge, as we cover the shipping back to you.
After you have sent in a defective item, we do some tests with it to see if we can find the error.
PLEASE NOTE! DO NOT ALTER THE PPG METER DEVICE! WE CAN NOT BE HELD RESPONSIBLE FOR ANY DEFECT IF YOU HAVE ALTERED THE PPG METER DEVICE IN ANY WAY… DO NOT OPEN IT UP, NOR TRY TO FIX IT YOURSELF.
Thank you for your understanding…
Items must be shipped to the adress we will tell you, it will be in one of the following countries: USA- Germany or Czech Republic